Amazon India — mi 6 mobile not delivered

Address:

Mumbai City, Maharashtra, 400049

I had ordered mi6 mobile which was to be delivered on 17 oct with exchange of old mobile. While delivering the person said back cover is missing so he will not be able to deliver. I immediately contacted amazon and associate named rohit said if you purchase back cover i can arrange delivery on next day i. E 18 oct. I arranged the cover and was waiting for my product but till 2 pm it was not delivered so i called amazon an associate named john said it is showing your product shall be delivered on 19 oct wait for that time. Today on 19 i have not received my product. And your associate ganesh, shubham said it has been returned to seller. Why i was cooked for 2 days than. I took this issue with senior officials named ashwini instead of resolving my issue she gave me a vague reply. I need compensation for the false assurance and mental agony i suffered bcoz of amazon pathetic service