Amazon India — Misbehavior during delivery of Items. (Amazon dct no: #[protected]

Address:	Cuttack, Odisha, 754028
Website:	[email protected]

It is to inform that I booked an item through Amazon under Docket NO: #[protected] which has been delivered through GATI representative Sh SAGAR CHINTAK (Mob-[protected]).

While handing over the item Sh Sagar Chintak has misbehaved and used rough language and demanded Identity proof on main road itself before delivery of item.

In fact I was standing on main road to guide him up to my residence to deliver the item hence identity proof obviously was not available immediately then and there.

He was standing on the main road (Near my building main gate) and dictating his views. He refused to bring the item to my door step stating that “I am supposed to bring the item to your main door”. My main gate is not my main door. In fact my main house door is 90 ft away from my main gate where he refused to deliver.

When I went for Identity proof he started his Motor bike and left the place. On my return I saw he is found to be missing. I contacted him on Mob and asked why you did not deliver. He told me since you were not able to show your identity hence I returned.

I have ten types of Identity Cards besides having mobile where tracking of Goods and GATI msgs were instantly available but he had no time to reconcile. He was only insisting on Identity proof and messages sent on this docket No to mobile was meaningless.

On telephoning he returned back and after seeing the identity proof he handed over the item.

How your representative is dare enough to behave in such a foolish manner? Does he think he has obliged us by delivering the goods?

He supposed to be dealt relentlessly for his act of misconduct and misbehaviour.

Secondly to intimate the position of the fact I rang up to GATI representative at Cuttack on Mob :[protected] and Sh Rakesh attended the call at 0732 pm. Before listening he uttered that,

Quote" Is this the time to call me on this Mob. If you call me
at night 0300 hrs should you think I am bound to reply “Unquote.

Mobile No[protected] which is held by Mr Rakesh believe to be official contact No as it was picked from Internet but he talked in such a rudely mannered as if I was taking on his personal mobile for any obligation and compulsion. If the working hour is over it could have been told in a better manner for not disturbing.
Please tell me :-
(a) What is called door service delivery? Is the main gate of the building supposed to be the door?
(b) Is it necessary to keep the identity card at all the time no sooner the message of transporter is received for delivery of item?
(c) Why cannot you enroll an educated individual who could behave with the customer in a systematic manner?
This is very grave grievances which need to be addressed.