Amazon India — Misguided by amazon executives(not one they were 4-5 executives) regarding cashback for 20 days

Address:	560066
Website:	amazon.in

Hi guys. My name is Gaurav bisht. I have ordered iphone 5s 16gb on 12 Nov. Before purchasing iphone i had consulted 3-4 amazon executives regarding any promotion code or cashback. They all said that i will be surely getting 15% as cashback i.e 15% of 20499 = 3075. They calculated like this and told very confidently that there was no need to worry about and under their guidance (misguidance later) i ordered my iphone. They also told that i will be getting confirmation cashback mail in 2-3 days and the cashback amount will be given after 3 months. Till 4 days i didnot received anything so i decided to chat again with amazon executives. Again i was informed that i will be surely getting confirmation of cashback in next 2 days. Like this till today they keep misguiding me and today i came to know that there were no cashback offer on the product i have purchased. Now guys why i am concerned about this matter because its not the fault of one executive its the bunch of executives who deceived me from past 20 days and the way they chat with me sounds so confident. They gave me surety that i will get the cashback and ask me not to worry about !! Now today they are informing me(and that too i started to ask ) that the product i have purchased has not cashback offer when i can not return the product!! Nice Job amazon. I am an old customer of amazon but from now i have to think twice before ordering a product because their customer support is worst !! I have one chat transcript with an executive ans i am attaching that below and you will find a series of misguidance and deceiving chats with another executives if you dig into the matter.