Amazon India — Misleading information

Address:	560100
Website:	amazon.in

Booked order#[protected] in amazon. I got an email that an attaempt was made to deliver on3rd july but no one was there to take delivery.
1. Address to be delivered is factory and it is functioning round the clock.
Under such circumstances how a mis-leading information that parcel returned on account of non availability of customer.
2. When contacted your customer care, it was informed that if you want the parcel same has to be rebooked and cut the phone.
3. It is not the first time and in our office such incidents have been happened.
4the tracking number is[protected] and i have not been contacted by the courier person in case of non availability of address or any other reasons for not delivering the materials ordered.
On account of this delay we have experienced much difficulties and loss for not delivering the material which was waiting for that particular material.
Kindly let us know the status of the ordered s product