Amazon India — Missing mobile from the product box

Address:

Jagadgirigutta, Hyderabad

I recently purchased a mobile phone from Amazon with the order number[protected], and I have been a customer for the past eight years with the registered mobile number [protected], [protected].

Due to COVID-19 circumstances, I opened the package after a few hours and discovered that the product packaging had been tampered with, with only the charger and cord remaining. Then I began escalating the problem to the customer service team. They began an investigation, and after a few days, they informed me that the investigation team had confirmed that the merchandise had been delivered properly. As per your investigation, I require the Proof of Investigation report to be sent to my email address.

I don't want to lose my Rs. 10500/- to an unknown person without knowing who they are. Why should I pay you the money, and if you refuse to even consider my request, I will file a case in the Consumer Court and at the same time I will be posting this in the social media as well and send it to the Media as well.