Amazon India — missing parts in order

This is regarding the item name homesmiths beige color toy organizer (5 pcs kids table and chair set) (Attachment enclosed) we ordered from amazon site via order no.[protected]on 11.10.2018.

We are very much disappointed after the said purchase :

My wife called the amazon customer care that in pic the item is being displayed but 5 pcs kids table and chair set is not being displayed as the same was written in the item info because my sister abroad flight was on 12 oct over night. The customer executive told my wife that it will come if its written, she said ok she will go ahead with purchase (Please check from phone records that call was made from phone no. [protected])

So we purchased the item on 11 october, and we gave the same packed set to my sister on 12 october as her night flight was there, but we got information today from my sister that the 5 pcs kids table and chair set was not there in the packed item.

It is simply annoying that after confirmation from your end still items are not there. Now so i called the customer care today i. E. 14th october 2018 and complain the issue, the executive at your end told me that they are sorry but could not do anything, so i told them i would escalate this issue at higher authority so he told me that he will give rs 250 voucher as token of gratitude, which is simply absurd. (Please check from phone records that call was made from phone no. [protected])

I am not looking for peanut amount here, i want 5 pcs kids table and chair set thats its, otherwise i ave to write this issue to consumer forum if nothing will be done from your side