Amazon India — mobile moto g5s+

Address:

462047

I had purchased 1 moto g5s+ mobile from amazon site online on 24th sep.2017 and received it by 29th and i found it rear camera is malfunction after 3 days so i tried to generat return item receipt. But when i could not succeed i choose phone option to contact your customer care representative and after 2 days i could succeed and on 8th oct your one of representative told that i have to download smartchek app in mobile to check mobile fuctions and report will be generated automatically and report also shown camera malfunction but i didn't get any mail regarding this problem from your side but your representative assured me that they had checked online and item is defective so it will be returned and collected by 14th oct. From my residence but till 17th oct no one contacted me so i contacted your customer care representative (Shahin) on 20th and she checked all the details online and assure me that this itme would be picked by your own logistic dept. And i will also get mail regarding this conversation still i didn't get any mail and no one contacted me to collect the item today i tried alot to contact your customer care representatives but i couldn't succeed so i opted chat option and chatted with your representative (Shoib) and explained all the details to him and he assure me to escalate my issue to higher authorities will will drop a mail regarding this issue and also mail to mobile team to call me and resolve this issue but still i didn't get any mail rom your side so i thought it is a serious case of negligence from your side so i had to write this mail to you and expect your response.