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Amazon India — Mobile phone missing

Address:India

I ordered a samsung mobile phone from Amazon India on 13th November 2022. When
I received the package from Amazon seller on 18th November 2022 the mobile phone was missing from the box. My order# is[protected]. I called Amazon India customer care specialist team to report the issue but they refused to acknowledge my issue and refused to give me a refund as requested by me.

Please help me in getting a refund/resolution.
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