Amazon India — money blocking by amazon seller

I have ordered a book from amazon india - the seller sastashopping with order id *2266756, and delivery date was 21st oct, 2019 with a tracking id of blue dart tracking id: [protected] (Which is/was never traceable). This seller and amazon customer care only wasting time, and now they are asking for refund, in this way they are blocking money of the buyers for certain periods without any penalty. Please stop this kind of malpractice of money blocking.
I have attached invoice for reference.
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I have not received the product which I have ordered and did the payment. But its showing that it's has been already delivered. Kindly look into the matter. Tracking ID is CW[protected]IN

I ordered Dora soft toy doll on October 18th..my tracking Id is [protected].it is shown that the package has delivered on 23 October.. Till today I was waiting for the doll. But I didn't receive it. Please let me know what is the current status and where it has delivered?
My refund amount not credited in my account. Please solve my problem and credit in my account.
Name Rounak
Refund reference number - 1CVHQWZM0000K19YBCKA
I do my payment through debit card.
So please provide in my account.

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