Amazon India — morphy richard food processor

Address:	411041
Website:	Amazon.com

I ordered Morphy Richard Food processor on 26th July first time but i got the defective one so i had to return this.
Again i placed the order for the same product on 11th Aug. ORDER #[protected]. It was a prepaid order. I got the message on 16th Aug morning that it will be delivered on 16th but i was not able to take the delivery on that day as i was not at home. I informed to the Delivery boy in the morning itself and also informed Amazon agent (Sumit) on Amazon customer care on chat and i got the confirmation from Sumit that it will be again attempted on 18th Aug which was fine with me. But in the afternoon i got a call from Delivery boy that he has come for the delivery, i told him that i have already informed you in the morning then why did he come. He was sooo rude and telling me that madam order reject ho jayega and main wapas le ja raha hoon and cancel kar doonga. I told him that i have already informed in that morning that i am not at home. He disconnected my call. I was trying to call him but he was continuously disconnecting my call. After that i called up Amazon agent. I spoke to Shomita in Amazon and informed her everything what was happened. I got to know from her that my order got rejected because i was not at home. I told her that i informed delivery agent and Sumit in Amazon in advance then why have you rejected my order. She was not ready to understand and was telling me to place the order on 3rd time again. I requested her to pass my call to somebody senior then spoke to Mahesh. He said he will talk to Amazon retail team and get it delivered on 18th Aug and told me that i will get a call within 24hrs for the order confirmation but nothing happend. I did not get any call. I only got the refund initiate email from Amazon. I also got to know from my 2 neighbours that he knocked their doors and told them tumhare padosi ko bol dena main aake gaya and order cancel kar doonga, natak laga k rakha hai. He was shouting on the floor and was too rude with my neighbours. They had to call security guard to throw him out. Why did he talk to my neighbours and created a scene there? I wanted to file a complaint against him. And Amazon Customer care did not help to get my product. they just support their peolpe and are not flexible. You and your delivery people really need to learn custome service. You really need to arrange a special training for Shomita, Sumit and Mahesh. I have added invoice copy for reference. I have removed my name and address from the invoice.