Amazon India — Moto g 4th generation - need to return to amazon

Address:	Chennai, Tamil Nadu, 600011
Website:	www.consumercomplaints.in

Hi all, I had ordered and purchased a Moto G Plus 4th Generation Phone from Amazon (booked on 17th, rec'd on 21st Oct). Ever since that I have been having issues with the phone. At first, i noticed that it looked used or the screen guard had a lot of scratches (in a new phone?)< I had got back on 24th oct (monday) t o Amazon team for replacement and they had assured me the replacement on the chat (even commented that this time we will give a fresh phone). However, i considered this unnecessary as this was on the guard and could have happened in packing etc (this is the first time, i am going for online purchase) and very graciously went back to chat to say that i will keep the phone. All happy, or that's what i thought only to observe that the phone frequently display Moto (it was restarting every 3-5 minutes), I initially thought this was a screensaver, but it never was. II finally got back to Amazon after a week (31st October) and have done technical checks that they suggested from the phone, moved it to safe mode, (in safe mode also it restarted). Amazon says that they cannot refund nor replace and to contact the manufacturer. I could have gone for a phone straight from a store. I do not want this phone now, Amazon need not refund me nor replace the stuff. Just take it back