Amazon India — Moto g4 plus defective item received

Address:	560100
Website:	Amazon.in

I am forced to write on this platform with highest frustration & disappointment. I regret for ordering MOTO G4 PLUS from amazon. Received a defective mobile and finding hell lot of difficulties to return it. Worst response from Amazon Customer Care. Called several times to the customer care to place a request for return. Every time I called, received a ridiculous and misleading response from each executive.One said to contact the MOTO G4 directly. Other said to download Smart Chk app.One more said she will transfer the call to Technical Support Team which operates between 10am to 7pm. Worst response even from the Technical Support Team who refused to attend my call as it was 6:40pm and they had to leave for the day.Finally today one person from the Technical Support team said that inorder to place replacement or return request, technician visit is mandatory.If this technician visit was mandatory for any replacement or return procedure, why could not any of the executives inform the same?
Looks like Amazon does not want to replace or return the crap that it delivered and just want to drag the process till the last date of return gets over.
Hope by writing in this forum my issue gets noticed to the higher authority and I get a refund/replacement at the earliest.Order id fir reference : #[protected].