Amazon India / Motorola — denial of service denial letter by motorola

Address:Chennai, Tamil Nadu, 600062

Sir,

I had bought an moto g5 plus (32gb fine gold) with order #[protected] on amazon on march 7 2018. The phone was bought as a gift and hence it was opened after 20 days. But the sim slot is damaged and hence the moto service center is not considering it for waranty service. When i contacted amazon india they are asking for service denial letter which the moto service center refuses to provide. Kindly help me.

Regards,
Priscilla
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Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2018
Motorola Mobility Customer Care's response
Hi Priscilla,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused. We would like to know more about your concern and service details. Hence, we request you to send us details to [protected]@motorola.com referring to this post.

Thanks
Motorola Support
Complaint comments 

Comments

Dear Sir/Madam,

i purchased Motorola Fixed Wireless Telephone, Black but after 2 months receiver stopped working. i went to service center and called many time but unanswered and still issue not resolved.

i want my money should be refunded with compensation.

Regards,
Naved
[protected]

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