Amazon India — my account got on hold and refund not initiating

Address:New Delhi, Delhi, 110046
Website:Www.amazon.in

As i ordered the earphone so i got a different one from amazon then i complained for that i have reacived the wrong than the coustomer service agent created a replacement after that i didn't got my replacement courier agent rufuses the replacement without contacting me and after 1 day i again created the refund return than a amazon courier come for the pickup of wrong product and he takes it and gone after 10 day till no refund initiated and then i call coustomer service he saying 2 days more but no refund initiated a they closed my account and saying that you returned the incorrect item
I was like wtf why they didn't refuse at the the time of pickup i didn't think this is fair
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Amazon India customer support has been notified about the posted complaint.
Oct 17, 2018
Updated by Harshkuttu
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