[Resolved] Amazon India — My account has been locked | |||||
I was planning to buy trouser and my Amazon pay balance was 260. I tried to add 640 more when my payment failed. Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected]. But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end. Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only. Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure. So now I am left with no means to use my own Rs. 1000 since my account is locked and no way to contact the Amazon team which blocked my account. Kindly unblock my account or refund my Amazon pay balance to respective bank account/debit card. Was this information helpful? | |||||
Feb 20, 2017 Complaint marked as Resolved Today I got an email saying my account has been reinstated Amazon India customer support has been notified about the posted complaint. | |||||
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