Amazon India — my amazon account is hold

Address:

107 1st floor Riddhi Siddhi papanaswadi August Kranti Marg Mumbai 26, Mumbai City, Maharashtra, 400026

Hi
I have ordered panasonic eluga ray 550 mobile in amazon india through amazon pay balance and mastercard and my account got locked and my all order (Rs.2000 are on hold which i really need to deliver fast) due to some address verification issue. Then i got email from amazon india then send us fax with bank statement. I tried to fax it several times their fax services not working fax no :[protected]. I tried to send email but [protected]@amazon.in is even not working and getting failure notice then i sent card statement to [protected]@amazon.in but still no positive response from them. Can you please look in to it. My blocked account's email address is [protected]@hotmail.com. Please please help me!