[Resolved]  Amazon India — my hold account related

Address:

No.3B,BS-2, Balaji Homes, Nathamuni Street, Oragadam, Ambattur, Chennai, Tamil Nadu, 600053

My amazon account registered number [protected]. E-mail [protected]@gmail.com name sathishkumar i ordered few items from my amazon account with amazon pay balance (Rs.23000/-) and rest of the amount paid by my amazon gift card.

But my order was cancelled each time i order. Regarding same i contacted customer care past 30 days and they assured me that after verification from accounts team my account will we unblock and i can operate my account as before. Daily told same but no response my mail

Now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my payment card statement with my billing address to[protected].

I was asked to send payment card statement with billing address, registered mail id, registered mobile no. I sent all these details to account verification mail id. Iam not able to fax because our banker told no fax machine our bank. Then only i am sending trough mail. The details already informed accounts team. Our banker also ready to send a mail but account specialist team is not response for mail

Again my account is on hold due to address verification has received. On reply of my mail. Amazon asked sent me mail "our attempts to verify the billing address and card details for your order have been unsuccessful. Please arrange for the issuing bank of this card to send this information to our secure fax line:

- the billing name and address associated with the card
- the last 2 digits of the payment card"
These details with card statement was already sent to their fax.

So now i am left with no means to use my own rs. 23000/- in my amazon account, since my account is locked and no way to contact the amazon team which blocked my account.

Kindly unblock my account or refund my son amazon pay balance to gift card or my account