Amazon India — My money not refunded

Address:

ramabai ambedkar nagar Vilas Nagar Amravati 444604

I am Gulshan Bansod

A refund of 499 rupees was successfully processed on
Tuesday 10 August 2021 at 12:49 PM to my account by amazone.
Refund Reference Number #[protected] for 499***
amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund but did not get