Amazon India — my orders is on hold

Address:Shyamananda Ashram Road, Cachar, Assam, 788005

The thing so happened that, someone else used my account, and the last I remember that I logged my account to a random computer in the cyber Cafe, but today when I opened Amazon, I found that 2 orders were there which were not done by me and even I asked [protected]@amazon.in for help, but they are asking me to provide billing proof, but the credit card is not mine!!!
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