Amazon India — never dispatch any order and customer care services are always helpless

Address:

Etawah, Uttar Pradesh, 206001

Took Orders and always Cancel themselves. I placed an prepaid order on this fraud app of so-called Amazon India. The sellers didn't even dispatched the order and yesterday I received an email that your order has been damaged during shipping and returning to the seller and I will get my refund within 7 days. Today I made a call to Amazon's Customer Care Service but he was helpless and given silly excuses that Our server is down. I asked him "I don't want My Money back infact I want My order should be delivered successfully as soon as possible" but he was helpless as always.