Amazon India — Nivia men's marathon shoes booked on 8th dec not yet delivered

Address:	411016
Website:	www.amazon.in

Dear sir,
I had booked a product mentioned above from amazon india. The payment was made online and the delivery details mentioned to me were 13th dec 2016. Received a confirmation message from amazon that the product will be delivered on 13th and also provided a number of the courier person which hardly connects but when connects no one answers. I contacted the call center they told me that an attempt was made on 13th dec 2016 at 7:12 pm to my surprise i was waiting at home since 5:30pm but no courier was attempted. Then i launched a complaint with call center again on 14th dec they told me shipment will be delivered within 48 hours and they will assure me the same in 24hours but no revert was received. Eventually i contacted the call center after 48 hours and they told me they have not received any revert from the courier company. This is not the service expectation.
My order number is #[protected]
My name is virendra shukla contact detail is [protected].
Request your action so that they dont take any customer for granted.
The courier company is their own internal courier service