Amazon India — No one is coming to pick the product

Hi
This is in reference to the order no.[protected] bought on 08th Oct'23. I requested return on 15th Oct, nobody showed up then I requested again on 17th Oct, no one showed up, then I requested again on 18 th Oct, no one showed up again and then I requested on 19th Oct for 22nd Oct slot.
No one called me and showed up to pick up this product for last 4 days.
This is pathetic response from Amazon, despite iam a prime member
I need refund for this item, and cannot wait for this item to picked up.
Amazon is running a circus and I cannot be part of the same.
Attached is the order details.