Amazon India — No product delivered and no refund provided

Address:	Pune, Maharashtra, 411014
Website:	Www.amazon.in

I had placed an order for a tommy hilfiger watch which was for 11, 306 & for my brothers birthday. The delivery team left the watch with some neighbours whom I don't even know! Still, being co-operative I have checked with all my neighbours who claimed that they received nothing. I did not even ask Amazon or the delivery team to leave my parcel elsewhere, still they did not bother and left it. I had been saving money to buy this watch since months. When I asked to give my money or the watch back, they asked me to wait for 4-5 days which is un-acceptable.
They left my brother without a gift, me disappointed & depressed & my money has been taken.
Please help! The advisors bluntly disconnect my calls, chats. They do nit even respond to my emails and my tweets.