Amazon India — No refund for my logitech mound

Address:	560016
Website:	www.amazon.in/gp/your-account/order-history?ref_=ya_d_c_yo

Hello,

I was ordered in amazon a touch mouse on 2/6/[protected]-0567559). I was paid that mouse rs 4507 through online banking. But that order is not available with seller, he asked me to cancel the order. But when i tried a-z claim in that page, i am unable to fill the reason "i havent receive the product". I called amazon n number of times for the claim process, all are helpless. Finally they have filled the claim like, "the produce received defective". But i am not even receive the product. So irs very clear. Amazon will rob the money from customer. 1. You will purchase one product with money 2. Seller will say dont have stock 3. But amazon will show order dispatched. 4. Amaon customer team file the claim with reason of product dispatched but defective. 5. Amazon will say we will refund in two weeks after the investigation 6. Finally they wont refund. 7. They will say we are investigating the issue. They will simply cheat the customer money