Amazon India — No refund my amount

Address:

412105

Dear sir,

New arrival designer orange net partywear kids lehenga choli (28 inches)
Ordered on sep 24,[protected]-1925917) akk enterprise seller return policy shipped: sep 26, 2016
Return request approved by amazon
Refund requested on: sep 30, 2016
Chosen pick up return option on : sunday, oct 2, 2016, 08:00 ­ 11:00
Not yet pickup my orders.
Please dont misguide customer to showing fake options. my odder item has not been taken your side
The action was not yet up. i am a customer of amazon two years. i am not happy your customer service.
That is my refund amount loss. who is going to give me his compensation..

Kindly request your fake item return pick up today only.
Tomorrow i will file a legal case against you,

Regards,
Mahesh

Hello mahesh,

I'm jagadeesh writing from the billing and payments department of amazon.in.

I'm sorry to hear that you haven't got cheque and the tracking is showing as delivered.

I’m sorry to inform you that due to heavy inflow of the cheque requests there is a delay in the cheque being re-issued.

Hence rather than wasting your important and precious time for cheque re-issuance process which will take 10-12 business days, i would like to offer the refund for this order in the form of an neft transfer to your bank account which is added to the amazon accoount, so that you can receive the refund at the earliest in just 2-4 business days depending on your banks policy.

Please reply to this email with your preference we are here to help you.

Your patience and understanding in this regard is highly appreciated. please be informed that we will do our best to resolve this issue on highest priority.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Jagadeesh babu

Today mail receiving from amazone

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm raj, writing from the billing and payments department of amazon.in.

This is regarding the refund cheque of rs.394.00 on your order #[protected].

Thank you very much for updating the bank details and letting us know that you would like to receive the refund in bank account.

In order to get the refund processed soon, we are issuing the refund to your bank account, which is added in your amazon account.

And i would like to confirm that you'll receive the refund in your bank account in the next 7-10 business days.

I understand that 7-10 working days might look a bit longer, but the maximum time that bank takes for cancelling the initial cheque is 5 business days and the next 3-5 business days for the refund to get processed to your bank account.

Thank you for your time and patience.

I hope this helps. we look forward to see you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Raj

Not yet received my refund money..