Amazon India — No refund of returned item

Address:

Shahadara, Delhi

ORDER #[protected] ATOM ACS-30 Digital Weighing Scale with Max Capacity 40 Kg (PC 1) at ₹2799 which delivered on 25.11.2021. Item received was damaged and defective. Returned this product. Reverse pickup was arranged by Amazon.in which was picked up by DELHIVERY and delivered to seller on 07.12.2021 but till date refund is not initiated. I logged complain over telephone and email so many times but not resolved till date. They are asking that different item they have received. I have shared CCTV footage of my house at the time of handing over same item to the reverse pickup Delhivery courier boy. Though they are refusing to pay my refund. I am uploading video of CCTV footage, observe it and provide me best resolution. I tried to share video but not uploading. Other proof I have shared.
Regards - Dr. S. B. P. Gupta Mob. [protected]