Amazon India — No return being provided

Address:

Pune, Maharashtra

I had ordered a Pioneer AV Receiver on Amazon expecting that I will be getting a Home Theater. When I received the package, I was shocked to find only the receiver and no speakers. The receiver without the speakers was of no use to me, so, I put a request for the return of the same. I had filed the request on 02 May. In reply to this, I got a mail from the seller " AV CRAFTERS" asked me the reason why I want to return it. I replied to them that it is not what i was expecting and is of no use to me, so, please return it. Since then, I have been trying again and again to return this product but of no use. Finally I filed the A to Z Claim for the same which Amazon said is a surety of return and refund. After 4 days I was notified that the claim has been denied because I had opened the package and as per the Sellers return policy, he does not return opened packages. I contacted Amazon again and asked them the logic behind such statement. Logically, a person cannot ascertain the product without opening the box and seeing the contents and I had done the same. A Mr. Ravikanth, Manager from Amazon spoke to me justifying the rejection of the claim saying that it is the Seller's Policy so we cant help you. Now please help me in resolving this issue. The product costed me Rs 19, 000 and the money is stuck now because I cannot use it. Also, I would request you to please do something towards this because on one side Amazon says that they will return the products if the customer is not satisfied and on the other hand, they entertain sellers whose policies are in contradiction to their own. Please help me in resolving the matter and getting my money back. The product is completely safe and untouched, including the documents provided to me along with it.