Amazon India — Non Delivery of booked item

Address:

No: 35/44, Baba Nagar, Near Vijayalakshmi Polytechnic, D K Halli Road, B E M L Nagar, K G F 563115

I have booked a book named Toli Bharateeyulu a week ago under COD. On 01/08/2022 I saw 9 missed calls from phone number +[protected] in my mobile number. I contacted the same number. The person on the other end told that my house was locked when he came to deliver my booked item. Actually we were very much available at home. When I asked him to come back and deliver the book, he said that he had already left and very far from my place. Then I asked him to come next day and deliver the item. He said ok. After a while I received a call from the same number and the person who called asked whether my item was delivered? I said no and iterated the previous conversation between me and the first caller. Then he said that the delivery has to be rescheduled in their system. He asked to tell the OTP sent to my number. I did the same. After a while he said that there is some glitch and he is not able to reschedule my delivery. Then he asked me to PhonePe the amount of ₹243/- to his mobile number, so that the delivery transaction will be completed and my item will be delivered to me the next day. He made a missed call to my number. I could find his name through True Caller as Mr S S Gowda. I have sent ₹243/- as he asked and waited for two days since then. The item (book) not delivered to me until now. 2.30 pm of 03rd August 2022.

Please resolve my case.