Amazon India — Non delivery of Moto G4 Mobile phone

Address:	Panchkula, Haryana, 134107
Website:	www.amazon.in

I had ordered moto g4 mobile phone the money was deducted from my citibank card on EMI.When the mobile was delivered the courier of Amazon asked for COD cash on delivery despite my proving the money has been paid.On persistent calls to call centre.Amazon india was unable to solve the problem and the consignment went undelivered.Highly unprofessional approach of the company.I don't know when will the refund be initiated.Lackadiasical attitude of Amazon India.No phone no mail from the company.I real bad experience.
ORDER NO.[protected]
ORDER DATE 10 Nov 2016