Amazon India — Non Delivery of ordered product after delivery due date.

Address:

Barnala, Punjab

I had ordered one no. BIC Velocity Ball Pen on Amazon India as per following detailes. Order No.[protected] Delivery : 12th May - 16th May. The matl has not been delivered to me till date. After making 3 calls to their customer care no.[protected] in last 4 days ( on 18th / 20th / 21st ), I am being told that I have to collect the shipment from Bhatinda, which is 65 KMs from my place & is practically not possible. Also they have accepted the order for delivery to my place only ( Barnala - Punjab ) Now Amazon is not delivering the matl. to my place nor refunding the money, which is causing mental harrassment to me.