Amazon India — non delivery of product i have paid for even after two months.

My order of arrow paper bags with dots dated 2nd november with you has not yet been delivered. I have already complained about its non delivery, but nothing has happened.
Have waited patiently... Please send it to me asap or refund the money.
It is not the product i am complaining about, since it has not yet reached me, but the non delivery of the item even after all this time.
Thanking you,
Mitra phukan.