Amazon India — non delivery of product / no refund

Address:	560048
Website:	www.amazon.in

I had placed an order on amazon.in on oct 19th (Id#[protected].

The seller updated a fake courier tracking number which wasn't traceable nor delivered till nov 9th. On 9th nov, i contacted the seller and he said he cant ship the product and will issue refund which will be credited in 3-5 days.

Refund is not credited till nov 15th and amazon is neither ready to process refund nor take any action against the seller. They simply ask to keep waiting day by day.

If seller does not give, then thy will raise some a-z process which will take 14 days and if investigation confirms then they will refund.

My question is, my money is stuck since last one month.. Why should i wait another 15 days for amazon's non-sense process.

I did my shopping on amazon and they have to give me either the product or refund by committed date. I don't care how they deal with their partners.