Amazon India — Non-delivery of product under order no[protected]

Address:	Pune, Maharashtra, 411019
Website:	AMAZON.in

I ordered an article from Amazon.in on 14th December. it was not delivered till 18th December. i had a travel planned on 18th and i opted on the portal to deliver the package to my neighbor. i received a delivery sms from amazon.in on 19th December and contacted my neighbor. however the package was not delivered. i contacted Amazon.in for non deliver of product and they said they will investigate; however they ( as well as their vendor) denied my claim under A-Z customer protection program by saying that they have an signature of product delivery to me personally. i already told them that it is impossible as i was traveling by train with my family and there is no way their delivery person reached in train and deliver the product. i was 1500 km away from delivery address and ideally the product should be returned to amazon.in in case of non-delivery and money should be refunded. instead of investigation the possibility of cheating by their delivery man of putting my signature on delivery slip and pocketing the package, they simply denied me the refund for non-delivery of product. my order number on AMAZON.in is[protected] dated : 14-december-2015 how to get the refund now from AMAZON.in as they failed to fulfill the promised delivery.