Amazon India — Non - delivery of the product

The product was ordered from HeathKart on 17th June with expected delivery on 18th. I spoke to multiple customer care executives and they stated to wait until the last expected delivery date of 22nd and what I see now is the request to return and refund is already generated by them.
Also, the refund status shows it would come up by Jan 6. Does this make any sense?
Please look into it and this is not a good gesture to cancel delivery wherever we have possibilities of getting the product.