Amazon India — non receipt /misplaced item by amazon

Address:

MIG FLAT NO. 78-A, BLOCK-B, RAJAT VIHAR, SECTOR-62, NOIDA-201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

Please refer to my order number[protected] /18.06.10 for a pair of hawai chappal. I got a usual message from amazon regarding expected delivery on 21.06.19. As i was waiting at home to receive the item, suddenly got the message that the item has been delivered at 05.21 pm. I was really surprised for the delivery comments by amazon since actually the item actually never delivered to my address. Further taken up the matter to trace the item but very sorry to mention that without proper verification, amazon still stands the view of their transporter. Although it happened for the first time, i have asked for a proof of delivery or arrangement of free replacement/ full refund, but amazon is totally silent on this matter till date.