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[Resolved]  Amazon India — Not able to return faulty product

I have purchased Lenovo 4k monitor - Ordered on 27 May 2022 Order#[protected]. The 4k was not working and I was not able to save the brightness control.

So CC created a pickup and I got another monitor. The new monitor also has the same issue. So cc said they will return the item and refund the money.

They have crated pickup for 4 times and the same were got cancelled. Whenever I call CC says next time surely it will pickup. As pickup was cancelled 4 times, cc said they will initiate refund. So the refund was initicated on 17-June-2022 and asked to wait for 5 days. But when I contact after 5 days, cc is saying the Saswati was telling ties and didnt initiate the transfer.

====Sent on 17 Jun 2022, 15:09 ========================

Hello,

Greetings from Amazon.

This is Saswati from Amazon Large Appliances Team.

As per our telephonic conversation regarding your order ID[protected]). Sorry for the inconvenience caused to you with your product (Lenovo L-Series 71 cm (28 inch) 4K UHD (3840x2160) IPS Ultraslim Monitor |1.07 Billion Colors, 90% DCI-P3, TUV Eyesafe® Vision Health Board Compliant ( Rs.25, 299.00 ) ), I have initiated a refund for you.You will get a confirmation shortly, Within 24 hours. As per RBI guidelines, your bank may take up to 4/5 business days to process and reflect the amount in your account.So as per your order, the 4 business days gets completed on (Thu Jun 23 2022) .

Hope this will help.

Thanks for contacting Amazon.

Warmest regards,
Saswati
Amazon.in

============================

Today again Shilpa initiated the transfer and sent email in similar manner, but she did the refund on retuned product. I am not sure whom to trust.

===============22 Jun 2022, 19:56===============

Hi Sir,

Thank you for contacting Amazon.

I hope you and your loved ones are doing well and safe.
Firstly, please accept my sincere apologies for the inconvenience caused for you with your - order No.[protected]
Replacement order - Order No:[protected] Lenovo L-Series 71 cm (28 inch) 4K UHD (3840x2160) IPS Ultraslim Monitor |1.07 Billion Colors, 90% DCI-P3, TUV Eyesafe® Vision Health Board Compliant
As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause inconvenience to you. Please be assured that we are here to make things easier for you and prevent you from bearing any loss.

Please note that I have issued an advance refund of Rs.25299.00 in your original payment method. It should reflect in your account in 3-5 business days.
Also, a pickup has been created for 25th June, where the Delivery Agent should come and pickup the item.

I apologize again for the inconvenience.
I hope this email will help you best.
Have an Amazing Day!!

Warmest regards,
Shilpa
Amazon.in
===============================

Shilpa again connected with Escalation contact and she said I will get confirmation of refund in some time. But not received. Not really sure if she is escalation manager.

===============Sent on 22 Jun 2022, 20:06================
Hello,

As per our conversation please note that a follow up call has been kept for Order #[protected] for tomorrow 23rd June 2022 and refund has also been initiated by our previous agent.

Hope this information helped

Thanks and Regards

Sayanti

Warmest regards,

==================================

So I am not sure how to return the item and get the money back. Amazon cc was not able to explain why the pickup was cancelled. Not really sure why they are telling lies every time and giving false promises.

It would be great if I can get the refund at the earliest

Order#[protected] Replaced
Order#[protected] Need to return
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Jul 2, 2022
Complaint marked as Resolved 
I have received the refund. But not because complaint here. Amazon customer care resolved it.
Amazon India customer support has been notified about the posted complaint.
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