Amazon India — Not delivered my order and cancelled my order without my knowledge

Address:	500016
Website:	www.amazon.in

I have ordered one moto G mobile on amazon for rs 4999 as an promotional offer by using an gift coupon.the order was completed and the remaining amount was paid through netbanking i received order conformation with expected delivery date suddenly i received mail from amazon stating that oorder cancelled and your amount was refund.which i have not insisted.when called amazon customer service they said my website got hacked.
one of my friend received the below mail from amazon: Hello,

We cannot complete this order because our records show that you have reached the purchase limit for this product.

To provide more customers with great prices, we may set purchase limits on products that have very low prices or a limited supply. If a purchase limit is in place, we will display a message on the product page that reads "Limited Quantity". You can find the message under the product details near the top of the page.

After you reach the purchase limit for a product, please do not try to buy that item from Amazon.in while the purchase limit is in place.

If you believe that we have cancelled your order in error, please reply to this message and let us know.

-- Order Number:[protected]


but I received different mail stating that this was happened due to the technical issue.

One Amazon with three different versions.


My order number: Order #[protected]