Amazon India — not giving my refund and courier charges

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I ordered a product from amazon few days ago through my debit card. I got the product after few days but the product was different from the picture and small in size too. It was a crepe top looks like. So i returned the product manually by dtdc on 21 of december. Actually the dtdc company did a fault. They generated the series again as before so the tracking gonna wrong. It is showing delivery on july but i returned the product in december 21.
I don't know where is the mistake been done. But now amazon is refusing to issue my refund. I never faced such kind of trouble ever.
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Amazon India customer support has been notified about the posted complaint.
Jan 03, 2018
Updated by Kajol agrawal
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