Amazon India — Not giving service for my Refrigerator for past 1 month

I purchased a refregerator of Amazon Basics in 2022 and also purchased the extended warranty. My freeze is not working anymore and i filed a complaint to amazon customer care. they say that someone will come tomorrow and its been a month no body has come. I am fed up and want a quick resolution on this. my order id :[protected], amt : 51, 999 order date : 21-Dec-2021.
When i ask for a service request on warranty on amazon, they automatically cancel my order.
order:[protected] placed on 9 oct (got cancelled)
order:[protected]
My phone no : [protected]

Moreover someone else gifted this freeze to me and i have to ask him everytime to file a service request as amazon do not accept the service request or complaints from any other phone number. THis is rediculous.