Amazon India — Not helped in warranty claim on purchased product

I purchased foot sealer from amazon on 13 dec-2021 of Zegel brand from auro industries, on amazon it is showing 6 month of warranty, product stopped working on 13 may 2022, i contacted seller on same day on WhatsApp as no other mode of contact detail was available on amazon or Auro industries website, initially he denied for warranty saying that product is old.then i send him bill copy for their reference, after that he stopped replying to my msg.

After not getting any response from Seller i contacted Amazon Customer care to help i this regard on 13 may 2022 it self, it was committed that i raised your concern to seller they will contact you within 3 to 4 days, but till now neither seller contacted me nor my issue was resolved by amazon india.

from 13 may 2022 to till date i contacted at least 8 times to Amazon customer care .but same response every time . in last call dated 4th aug2022 i got mail from Amazon that amazon is not responsible for claiming your warranty as it is manufacturer warranty ( which is no where mentioned on product while purchasing), i have to contact their service center for warranty, service center/contact detail is also not provided by amazon.

Request you to kindly look into this matter and ask amazon team to refund my money back and take their product back, as it is more than 4 month from first complain and warranty of product is lapsed now.

I have attached wats app chat detail/ bill copy/ Product warrant detail mentioned on website/ Amazon response on issue after 4 month for your reference.

Thanks & Regards
Umesh Pandey
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Amazon India customer support has been notified about the posted complaint.
Sep 11, 2022
Updated by umesh128pandey
no update/ resolution by amazon till date
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no feedback/ resolution on issue from Amazon till date
no feedback from amazon side till date,

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