Amazon India — Not issuing refund

Order #[protected] was Placed on Monday, October 25, 2021 for Rs 3, 999

Item was Realme Pro smartwatch . It arrived dead.

Complaint was registered to amazon customer care for replacement. Replacement was not delivered by amazon delivery executive.

Again complaint was made and item was to picked on 02/11/21 . No anazon delivery executive came.

Again complaint was registered and it was to picked on 05/11/21 . No one came to pick up.

Again complaint was made and it was to be picked on 08/11/21.This time item was picked on 15/11/21.

Amazon customer care made excuse that due to diwali rush delivery executive was unable to pick the item earlier.

Delivery executive checked all the accesories, box of item and took the item.

As per tracking link https://t.co/k2X0uvz7Zm , the item reached amazon center on 12/11/21 but amazon customer is denying the same and refusing to refund.

I have all the emails from amazon .

Please issue refund