Amazon India — Not picking up order that has to be returned leading to me losing money!

Address:	Bangalore, Karnataka, 560037
Website:	www.amazon.in

I had returned an item that i bought from amazon on 12th aug 2016, today is 21st august. I made the payment for it using my credit card and because of this delay in refund i have to pay a late payment fee to my credit card.

I have called amazon customer care more than 10 times asking them to come collect it but their promises are blatant lies. I had escalated this issue to a customer service manager even and he had the audacity to lie.

I'm just disgusted with their service!