Amazon India — not providing replacement for the defective product

Address:

G 11 galaxy greens rajagiri valley kalamassery 682030, Ernakulam, Kerala, 682030

I ordered a laptop from amazon india on grand festival days and it was defective. The display panel had dead pixels on it. So i requested for a replacement and they sent a technician to my house and he told that it cannot be repaired and also he told that he had sent a report to the amazon for the replacement. So when i contacted amazon they are now telling that my shipping address got deactivated so they cannot provide replacement for it. I i attached the image of my invoice as well.
Order id:[protected]