Amazon India — not providing return or replacement of defective electronic item | |||
I had ordered Carvaan 5000 MP3 player (Marathi) for my mother. As soon as I received the product, I found issue with audio quality. Also the song collection was very bad, all famous Hindi songs were missing and very old unknown songs were played. Next, on selection of Happy Mood songs - Old Sad songs were played, on selecting Kishore Kumar - Asha Bhosle songs were played. I contacted Amazon customer service, within 1 hour of receipt of product and asked them to replace, but the customer service outwardly denied to exchange or return the product citing they are seller platform and give no assurance over manufacture related issues, you can take it up with SareGama. The local electronics store are better atleast provide replacement for defective items but here Amazon India simply raises hand after delivery, while the return window of 7 days is still open. Was this information helpful? | |||
Amazon India customer support has been notified about the posted complaint. | |||
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