Amazon India — Not received refund for the product returned month ago

Address:	400077
Website:	www.amazon.in

I had ordered Ap'pulse Women's V-Neck T-Shirt (Order ID : #[protected] worth Rs. 229 on 3 May 2017. Order was delivered to me on 8 May
2017. I placed returned request for the order on 11 May 2017 with date of
pickup as 13 May 2017.
Pickup person called me and asked me to come to college gate which is far
from college hostel. I told him that my delivery and return address is my
college hostel address. So return pickup should be done from there.
He said that he will not come till college hostel and hanged the phone.
I complained the customer care for the same on 13 May 2017. The customer
care executive assured me that return pickup will be scheduled again.

Then I sent mail to customer care on 19 may, so pickup had to be
re-attempted on 21 may but he came on 22 may. As its working day, I was not available. He asked to cancel this pickup and request return again.

I cancelled the pickup as requested return again on 27 may. As the pickup boy was not coming inside the campus and was asking me to
come to college gate, so I had called Amazon customer care around
9:50-10:00 am. Amazon customer care person was on conference cal with me and pickup boy where he asked pickup boy to come to come inside hostel for pickup. But that pickup boy did not agree and finally I had to go to
college gate to return the products. Return pickup was done on 28 may, 10:07am.

Contact No. of pickup boy: [protected]

When I asked the pickup guy to give me return receipt, he said there is not receipt and said that you will get a message on your phone. I had returned 3 products on 28 May 2017.

- Bata Women's Georgina Grey Fashion Sandals - 6 UK/India (ORDER #
[protected]
- Bata Women's Georgina Brown Fashion Sandals - 6 UK/India (Order#
[protected]
- Ap'pulse Women's V-Neck T-Shirt (Order ID : #[protected]

I got pickup message and refund for ORDER #[protected] and Order#[protected] but did not get any message or refund for Order ID : #[protected].

I have contacted Amazon Customer Care so many times but every time they assure me that I will get the refund but I have not got it yet. Amazon Customer Executive filled A to Z Guarantee Claim on my behalf but the seller denied the same.

I have not received refund of Rs. 229 for Order ID : #[protected] till date.