Amazon India — not received three items through payment done (subscribe and pay scheme)

Address:

Ghaziabad, Uttar Pradesh, +91

I have subscribed for various products via amazon at regulars of time.
For january monthl3 items were 1) pediasure 750gm 2) ariel matic 2 kg 3) harpic bathroom cleaner 1 lt.
Concerns:
1) the money was auto debited from my amazon pay account without my consent.
2) all the 3 items are undelivered stating "delayed due to damage".. How all 3 items that came in 3 different couriers got damaged at the same time. And mainly, the same incident happened with me in december. And in the end company asked me to put the order again and they said they will refund my debited amount, but i haven't got any refund till date.. Why??? Snapshot is attached for your reference.