Amazon India — Not refund my money after cancellation damaged product

Address:

Thane, Maharashtra, 401107

My money is not refunded after cancellation of my order and also didn't picked the damage product
On Order ID[protected]:1 of Pride golden vanity case [ASIN: B00XW43AZ8]
Rs. 495.00. I paid the amount through Debit Card. On 23.01.2016 on time of delivery product through swamping machine

Multiple call made my me to amazon customer care but didn't resolved my issue.

I have received mail from customer care "inform you that a return pickup cannot be arranged for this order, from any of our courier partners as the service is unavailable in your area. We request you to initiate a self return" and directly contract with seller for refund issue,

I have called to amazon customer care, have no time to arrange self courier, will request to you kindly arrange the pickup and refund my money but every time amazon customer care said different words, they didn't resolve my issue

will request kindly resole my issue and help to refund the money from amazon

with best regards,
Ejaz Khan
Mobile No. [protected]
E-mail : [protected]@gmail.com