Amazon India — not returning my product since long

Address:	Deoria, Uttar Pradesh, 263153
Website:	WWW.AMAZON.IN

They are notrefunding me my precious hardly raened money despite talking to them soo many times and not telling me the right thing to do in the case of any order
They do not provide there customer proper ways to trwat them and will soon lost them in future
My money has been pending from last one year and not till date i have got it

Kindlu refund me my money soon and they are sending me a mail today like this
We have closed this claim because the a-to-z guarantee does not cover the problem that you reported.

The seller does not have to accept a return because the return time frame has passed. Although we understand your position, our a-to-z guarantee does not supplement or replace a seller’s return policy.
To learn more about coverage, visit the a-to-z guarantee help page (www.amazon.in/help/atoz). to learn more about our return policies, visit our return policy help page (www.amazon.in/gp/help/customer/display.html?nodeId=[protected].

— order number:[protected]
— claim date: 29/12/2016

Sincerely,
Bhanu singh