Amazon India — Oneplus 3T Gunmetal

Address:	New Delhi, Delhi, 110088
Website:	AMAZON

Hello Team, It has been 2 weeks that I have been continuously following up with AMAZON team to have the issue resolved. The issue was I delivered the defective product and from the first day itself I have been continuously following up to have the phone picked up from my home but they were least bothered to have it done. Even the person who was supposed to pick the product said that the house was locked, from the morning itself I was calling him and he committed he will come and pick the product and then at the end of the day he said that the door was locked. This is really annoying. After all the efforts I had the product picked from my home, Now I have been following up with the team to have the product delivered. It has became my duty to connect AMAZON daily. On Monday, I had a word with one of the executive to have it delivered. He committed(One more of those False commitment) that the product is in TRANSIT and will reach Bangalore by tomorrow and new product will delivered in 5 business days. Now today(On 3RD Business day) when I called, the executive - SHWETA told me that the product is still in TRANSIT and I will get the product by March 14. She was so rude & hang up my call without solving the issue. I asked her to transfer my call to escalation/Grievance team, she said we don't have such team. PATHETIC CUSTOMER SERVICE I encountered. Also the person who was supposed to pick up the product, Aarush(Depando), the person who was supposed to pick up the product from my home, when I called him he was rude too. Again and again I was trying to get in touch with the customer service to provide me the information about the escalation/grievance dept. where I can lodge a complaint, but no one helped me.
Then I found this webpage to login a complaint, not sure whether you would be assist me.

Thanks & Regards,
Deepak Chawla