Hi team,
I am senthil murugan (S/o) e. Gandhi
No:72, yashika builder flat, 5th street, krishna nagar, manimangalam road, varadharajapuram, kancheepuram - 600048.
My mobile[protected]
My email id - [protected]@gmail.com
I have ordered my (Oneplus 7t (Frosted silver, 8gb ram, fluid amoled display, 128gb storage, 3800mah battery) product through amazon on 15-mar-20.
Order number:[protected].
Order delivered on 16-mar-20 (One-day delivery at rs.100. Free with prime).
On 16th mar 20, after receiving my product when i opened the product. I was shocked. Because the display had scratch line. So, i have called amazon customer care & raised complaint for replacement on same day.
Post then, amazon scheduled inspection team member came from tvs service on 21-mar-20 (Saturday). He came and agreed that, its a faulty on - arrival. Then, i was told by amazon that they will raise replacement request & pick-up request for taking this demaged product. I am assuming it had happened between 21st 22nd mar.
Post then, blue dart guy came & picked-up my product before the lock down (May be 23rd or 24th). But it wasn't sent to amazon warehouse. Due to sudden covid-19 lock down. During lock down amazon customer service & blue dart call center was not available. I tired multiple times. So, i was frustrated / fed-up with calling them. So, i decided to post in social media (Twitter) tagging both bluedart & amazon about my issue.
Then, the both company social media team responded in social media. Based on which i have asked bluedart about my package. Initially, they didn't have any clue about my damaged product pick-up. Later, they did confirmed me that they have my product with them. So, i have asked them, should i need to come & collect with them or will they come back to my address to deliver. But, blue-dart said they will deliver it to amazon warehouse.
Based on the confirmation from bluedart, i did received a "tracking no:[protected] from blue dart team.
On 20-may'20, blue dart confirmed me that, they have delivered my damaged product returned to amazon warehouse team by 2.46 pm ist & recipient name - nikhil.
After 20th may, i have been chasing amazon to confirm my replacement order (Or) refund. But, i am repeatedly getting same response stating that,"amazon is investigating on my case & working on my issue to resolve. But, till now i didn't receive any confirmation about my replacement order (Or) refund yet. Also, now, they have my damaged product as well.
Recently, after slow & partial relaxing of lock down. I did connected with customer care team of amazon. But they are unable to solve my issue yet. So, i am still sinking in situation. During this covid-19 situation, i am paying my 3 month credit card emis for this mobile phone. But, i don't have product with me. Its been really very tough days from march'21.
So, please help me to file a case against with amazon to solve this issue & i want them to pay back for my all my sleepless nights, suffering, tensions & family problems due to this issue. Because, its not a small amount of money. Its a 35, 000 inr product. It means a lot for me. Because of this issue, myself & my wife had a quarrel for purchasing online this product.
As per govt, during this covid-19 crisis the lock down as been initiated for improving our self-immunity & stay safe. But due this issue many days night i don't get sleep by thinking of this issue & having quarrel with my wife for taking this wrong decision to buy from online.
Please note, regarding this topic i have written 50 emails which is another painful issue. Even after these many emails & calls / chat. I didn't get any solution yet. Since, i don't have option to upload all emails. I have only uploaded the order details, replacement confirmation & one follow-up mailer for your reference.
Also, please note i am not sure which consumer complaint portal is correct to file complaint. So, i might submit this request via multiple options to raise case against amazon.
I have been a very loyal customer to amazon so far. But, i request was not honored properly, rather the executives looked at me like i am cheating.
Based on my recent experience with amazon customer care at-least out of 2 person definitely 1 person would asked me this "its very unusual, usually it doesn't happen" as if like, i am lying to them. They didn't hear my story fully.
They simply come to conclusion saying we don't see a pick-up & it wasn't returned to them and they say check with blue dart again.
I personally feel offended, may be if you are team can hear all those customer care conversation recordings of mine. You will know. Hope, you will have those recordings (My mobile[protected]. Please check from mid of march.
So, i really need your support to get justified for all my sufferings. I will knock all the doors which are available for me to raise this issue.
Hope, you will help me on this issue.
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